Terms & Conditions

01

About These Terms

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Compliance Console ("we", "us", "our"), operating at www.complianceconsole.com.au.

By submitting a quote request, accepting a quote, or making a payment, you ("the Client", "you") agree to be bound by these Terms. If you do not agree, you must not proceed with any purchase or submission.

These Terms are governed by the laws of Queensland, Australia and constitute the entire agreement between you and Compliance Console in relation to the services described herein.

02

Our Services

Compliance Console provides AI-assisted compliance gap assessment services. Our services include:

• Analysis of compliance and regulatory documents uploaded by the Client
• Generation of a structured, maturity-scored self-assessment questionnaire derived from the uploaded document
• Production of a risk-weighted gap analysis report based on completed questionnaire responses
• A prioritised remediation guide identifying areas requiring attention

Our services are informational and advisory in nature. They do not constitute legal, financial, regulatory, or professional compliance advice. You should seek independent professional advice before making decisions based on our reports.

03

Quotes & Pricing

All pricing is quoted in Australian Dollars (AUD) and is inclusive of GST unless otherwise stated. Pricing is estimated based on the size and complexity of your uploaded document(s) according to the following tiers:

• Foundation — up to 100 pages / under 1MB — from $499
• Advanced — 100–300 pages / 1–5MB — from $799
• Complex — 300–500 pages / over 5MB — from $1,299
• Multi-Framework — multiple concurrent/cross-referencing documents — from $1,999

The estimate provided at the time of document upload is indicative only. A confirmed, binding quote will be issued by Compliance Console following review of your document(s). The confirmed quote may differ from the initial estimate based on actual complexity.

A quote is valid for 14 days from the date of issue. No contract is formed until you accept the confirmed quote and payment is received in full.

04

Payment

Payment is required in full prior to commencement of any assessment work. We accept payment via the methods made available at the time of invoicing, which may include credit card, debit card, or bank transfer via Stripe.

By accepting a quote and submitting payment, you confirm that you are authorised to make the payment, you have read and agree to these Terms, and you understand and accept the No Refund Policy in Section 5.

All transactions are processed securely via Stripe. We do not store your payment card details.

05

No Refund Policy

You acknowledge and agree that:

• Work commences immediately upon receipt of payment
• No refund will be issued if you change your mind or no longer require the assessment
• No refund will be issued if the assessment takes longer than anticipated due to document complexity
• No refund will be issued if you fail to provide information required to complete the assessment
• No refund will be issued if you are dissatisfied with the output, provided the service has been delivered in accordance with these Terms

If you believe there is a defect in the service delivered, please contact us within 7 days of delivery. We will review your concern and, at our sole discretion, may offer a partial credit or revision. Nothing in this clause excludes your rights under the Australian Consumer Law.

06

Delivery

We will use reasonable endeavours to deliver your completed assessment within the timeframe communicated at quote confirmation. Delivery timeframes are estimates only and depend on document complexity and our current workload.

Delivery will be made electronically to the email address provided at submission. You are responsible for ensuring your email address is correct. We reserve the right to request additional information during the assessment; any delay caused by your failure to respond promptly will not constitute a breach on our part.

07

Your Obligations

Document Ownership & Rights

• You are the owner, authorised purchaser, or licensed holder of any document(s) you upload
• You have the legal right to share the document(s) with a third party for analysis purposes
• Your upload does not infringe the copyright, licensing terms, or intellectual property rights of any third party
• You accept full legal responsibility for any document uploaded in breach of these obligations

Accuracy & Lawful Use

• All information you provide is accurate, complete, and not misleading
• You will use our services and reports only for lawful purposes
• You will not use our reports to misrepresent your compliance status to regulators, auditors, or any third party

08

Intellectual Property

Upon receipt of full payment, we grant you a non-exclusive, non-transferable licence to use the assessment report for your own internal business purposes. All intellectual property rights in our methodology, systems, and tools remain the exclusive property of Compliance Console.

You may not reproduce, resell, or sublicense our reports or methodology to third parties without our prior written consent. You retain ownership of all documents you upload; by uploading you grant us a limited licence to process them solely for the purpose of delivering your assessment.

09

Confidentiality

We treat all documents and information you provide as confidential and will not disclose them to any third party except as required to deliver the service, as required by law, or with your express written consent. We may use anonymised, aggregated, de-identified data to improve our services, provided no individual or organisation can be identified.

10

Disclaimer

To the maximum extent permitted by law, we make no warranty that our assessments are complete, accurate, or fit for any particular regulatory purpose. We do not guarantee that following our recommendations will result in regulatory compliance, certification, or a favourable audit outcome. We are not a law firm and our services do not constitute legal advice.

11

Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability is limited to the amount paid by you for the specific assessment giving rise to the claim. We will not be liable for any indirect, consequential, or special loss, loss of profit or data, regulatory fines, or loss arising from your failure to seek independent professional advice.

12

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

13

Termination

We reserve the right to terminate services immediately and without refund if you breach any material term of these Terms, upload documents in breach of third-party intellectual property rights, provide false or misleading information, or use our services unlawfully. Termination does not affect any accrued rights or liabilities.

14

Disputes

If a dispute arises, you agree to contact us at info@complianceconsole.com.au in the first instance to seek resolution in good faith before commencing legal proceedings. These Terms are governed by the laws of Queensland, Australia, and both parties submit to the non-exclusive jurisdiction of the Queensland courts.

15

Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected in an updated effective date. The Terms in force at the time you accept a quote and make payment govern that engagement.

16

Contact Us

For any questions regarding these Terms, please contact us: